The control and sensor data available in the machine network are read in by the control and the HMI via OPC-UA – and further processed via Node-RED. As a user interface, extended dashboards were created as service apps. This app visualizes the data and enables direct interaction by the operator on site. If required, the operating personnel can contact WP Kemper Service directly from the service app. The relevant data for identifying the system, such as customer number, serial number and other selected machine information, are also transmitted – WP Kemper Service can immediately start troubleshooting via remote maintenance. Time-consuming coordination by telephone or e-mail is a thing of the past…

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